Refund policy

REFUND POLICY

Last Updated: June 12, 2026

Thank you for shopping with Designer Phone Cover.

We are committed to ensuring you are satisfied with every purchase. If you are not completely happy with your order, this policy explains how returns, refunds, and replacements are handled.

1. COMPANY INFORMATION

Brand Name: Designer Phone Cover

Registered Office:
30 North Gould Street
Sheridan, WY 82801
United States

Email: hello@designerphonecover.shop

Phone: +1 917-203-6017

Business Hours:
9:00 AM – 6:00 PM (Monday to Friday)
Eastern Time (ET) – New York

1. DO YOU ACCEPT RETURNS?

Yes. We accept returns within 14 business days (Monday to Friday) of the delivery date.

1. HOW CAN CUSTOMERS RETURN PRODUCTS?

All returns must be sent by mail to the return address provided after return approval.

At this time, in-store returns are not available.

1. ACCEPTED PRODUCT CONDITION

Returned items must be:

• New, unused, and undamaged

• In their original packaging

• Returned with all included accessories, labels, and documentation

1. RESTOCKING FEES

We do not charge any restocking fees.

1. RETURN SHIPPING COSTS

If the return is due to our error, including:

• Defective products

• Damaged products

• Incorrect items shipped

We will cover all return shipping costs.

If the return is due to customer preference, including:

• Ordered the wrong item

• No longer wanted

• Changed mind

The customer is responsible for return shipping costs.

1. RETURN WINDOW

You must request a return within 14 business days of receiving your order.

Requests submitted after this period may not be accepted.

1. RETURN CONDITIONS

To qualify for a return:

• The item must be unused and undamaged

• Original packaging must be included

• Proof of purchase must be provided

• Return authorization must be obtained before shipping

Returns sent without authorization may not be processed.

1. NON-RETURNABLE ITEMS

The following items cannot be returned:

• Final sale items

• Clearance items

• Gift cards

• Promotional giveaway products

• Used or damaged items not caused by our error

• Customized or personalized products

1. HOW TO INITIATE A RETURN

Step 1 – Contact Us

Email hello@designerphonecover.shop within 14 business days of receiving your order.

Please include:

• Full name

• Order number

• Reason for return

• Photos or videos if the item is damaged or incorrect

Step 2 – Wait for Authorization

Our support team will review your request and respond within 24–48 business hours.

If approved, you will receive:

• Return Authorization Number (RAN)

• Return shipping address

• Return instructions

Returns shipped without authorization may be refused.

Step 3 – Package Your Item

Securely package the product using the original packaging or equivalent protection.

Include your order number and Return Authorization Number inside the package.

Step 4 – Ship the Item

Use a trackable shipping service and retain proof of shipment until your return is completed.

Customers are responsible for return shipping costs unless the return results from our error.

Step 5 – Return Inspection

Once received, we will inspect the returned item and notify you by email regarding approval.

Step 6 – Refund or Replacement

If approved:

• Refunds will be issued to the original payment method

• Refunds are processed within 10 business days

• Eligible customers may choose a replacement product instead of a refund

1. RETURN ADDRESS

Return addresses may vary depending on the customer's location and warehouse assignment.

The correct return address will be provided after your return request is approved.

Please do not send returns without prior authorization.

1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

Please provide photos or videos showing the issue.

We will provide either:

• A replacement product, or

• A full refund, including shipping costs

1. REFUND PROCEDURE

After we receive and inspect your return:

• You will receive an email confirmation

• Approved refunds are processed within 10 business days

• Refunds are issued to the original payment method

Depending on your bank or payment provider, funds may take an additional 3–10 business days to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

1. EXCHANGES

We currently do not offer direct exchanges.

If you would like a different product, please return your item for a refund and place a new order.

1. ORDER CANCELLATIONS

Orders may be canceled within 12 hours of purchase.

After 12 hours, processing may have begun and cancellation may no longer be possible.

1. CUSTOMS DUTIES AND INTERNATIONAL RETURNS

International customers are responsible for any applicable:

• Customs duties

• Import taxes

• VAT charges

These charges are non-refundable.

If a package is returned because customs fees were not paid, an incorrect address was provided, or delivery was refused, we will refund the product price only, less any shipping or handling costs incurred.

1. LATE OR MISSING REFUNDS

If you have not received your refund after 15 business days:

1. Check your bank account or payment provider.

2. Contact your credit card company or payment processor.

3. If the refund is still not visible, email us at hello@designerphonecover.shop.

4. CONTACT INFORMATION

Designer Phone Cover

Registered Office:
30 North Gould Street
Sheridan, WY 82801
United States

Email: hello@designerphonecover.shop

Phone: +1 917-203-6017

Business Hours:
9:00 AM – 6:00 PM (Monday to Friday)
Eastern Time (ET) – New York