Frequently Asked Questions
Who operates Designer Phone Cover?
Designer Phone Cover is an online store operated by Luxe Phone Case LLC.
Are your products physical or digital?
All products sold by Designer Phone Cover are physical products shipped to your address. Our catalog includes phone cases, mobile accessories, watch bands, AirPods cases, wallets, and selected fashion accessories.
How much does shipping cost?
Standard shipping is $4.99 USD for orders below $65.00 USD and free for orders of $65.00 USD or more. Available destinations and the shipping cost are shown at checkout.
How long does shipping take?
Orders are processed within 1–3 business days. Standard delivery is estimated at 9–15 business days after dispatch, Monday to Friday. Delivery times are estimates and may vary due to customs, holidays, and carrier delays. Please see our Shipping Policy for details.
How do I track my order?
Once your order ships, you will receive a tracking number and link by email. Tracking updates may take 24–72 hours to appear.
Which phone models do your cases fit?
Compatibility varies by product. Check the product description and select your exact phone model from the available options before ordering.
Do you offer refunds?
Yes. You can request a return within 30 calendar days of delivery, subject to the conditions and exclusions in our Refund Policy. Items must be unused and returned in their original condition with the required packaging. Contact us for authorization and the return address before shipping a return.
Can I change or cancel my order?
Contact us within 12 hours of purchase to request an address change or cancellation. After that, processing may have begun and changes or cancellation may no longer be possible.
What should I do if my item arrives damaged?
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos. We will assist you with a replacement or refund under our Refund Policy.
How can I contact support?
Email: hello@designerphonecover.shop
Phone: +1 917-203-6017
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET). We aim to respond within 24–48 business hours.